TERMS AND CONDITIONS

Who we are
  
This site is run by Cockatoo Institute, ABN 76155816194

Your personal information  
We collect personal information including, but not limited, to email address, name, address, phone and other contact information. We also may collect information on your location, but will ask for permission before doing so.

Cookies    
Our website uses cookies to facilitate your browsing and purchasing from us.  We only use temporary cookies that are valid while your website session is active, and do not store any information in the cookie which can be used to identify you or your immediate location.

Privacy        

Your right to privacy
  
You have a right to privacy on the information you have given us.
We will not release your details to any third party unless we have explicitly asked you for your permission.
If you so choose, we will not contact you with newsletter or any other information, except if you have purchased tickets and we need to contact you regarding this purchase.
   

Privacy complaints
      
Should you have any concern over your private information please contact info@cockatoofilm.com

Copyright      
Information in this website is copyright and should not be copied without written permission.
 

Other parties’ copyright acknowledged where possible
     
Where information is portrayed in our website, and we are not the copyright holder, we acknowledge the copyrights of the copyright owner.  Where possible we will acknowledge these other rights.

Trademarks    
We acknowledge any trademarks held by trademark owners in the information we have provided.

Accuracy of information
  
Information contained in the website is as up to date as possible, based on the information we have been given.  Where inaccuracies may exist we accept no responsibility for the information provided.
- Author/contributor content on this website does not necessarily represent our opinion.
      

 

Ticketing terms and conditions

Currency/GST:
All charges are in AUD, and include GST where applicable.
  

Booking Fees
All bookings, except those for only ferry tickets, include a booking fee of $3.85
  

Ticket delivery
Tickets are delivered electronically via email or barcode to your phone, and are downloadable from your account on our website.  Certain passes and other products may require physical shipping.

Refunds
No refunds are allowed, except as per our cancellation policy below. 
  

Exchanges
Tickets can be exchanged for another show, before the session start time by paying an exchange fee ($10.00 AUD)

Replacement Tickets
Replacement tickets are available by reprinting tickets from your account. Passes/VIP tickets may be replaced for a fee ($10.00 AUD)

Program times/films shown
We reserve the right to change the program as required, without prior notice.
   

Cancellations
If a film is cancelled, you are entitled to a refund or exchange.  If a film is substituted, you are not entitled to a refund or exchange.
   

Classification
Where a film has NOT received classification from the Office of Film and Literature Classification (OFLC) the session is restricted to 18 years and older only (including babies).  No-one under the age of 18 can be permitted entry to these films.  Parental discretion is advised for films which have been OFLC classified.
  

Companion card
Ticket holders with a disability are entitled to a free companion ticket to assist them (Companion card). Please contact the box office on (02) 9810 1455 to purchase these tickets.
  

Pass exclusions
Certain sessions are not valid on passes.  Please check each pass for appropriate terms and conditions. 

 

 

Leadership Partner

Strategic Partners

Cockatoo Island | Sydney Harbour Federation Trust NSW Mining Oovie